Commit 3e44888d authored by putro's avatar putro

small updates to the FAQ

parent 2371c8e4
Pipeline #6769 failed with stages
in 1 minute and 28 seconds
......@@ -304,12 +304,13 @@ I'm receiving a lot of spam. What's happening?
We do use some anti-spam filters, but they are never exact. Apart from being patient, you could use the spam
filters available with several mail clients, for instance with Thunderbird.
And be sure that you have a filter that move the spam into the spam folder (see [filters](https://www.autistici.org/docs/mail/sieve))
Valid messages are marked as spam, why ?
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Send us the complete headers of the message, hidden headers X-Spam-Status and X-Spam-Report explain why a
message is tagged as spam.
Send us (write to helpdesk@autistici.org) the complete headers of the message, hidden headers X-Spam-Status and X-Spam-Report
explain why a message is tagged as spam.
How often do you send your newsletters?
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......@@ -349,6 +350,18 @@ test@autistici.org). At the bottom of the page you'll find the option "unsubscri
you can ask for it to be sent to your address through the specific box in the same page.
I would like to close a mailing list I manage: what should I do ?
-----------------------------------------------------------------
Only we can close a mailing list, write to helpdesk@autistici.org the name of the list and if archives are enabled,
if you want a copy of them.
I forgot the password to manage a mailing list. What shoud I do ?
-----------------------------------------------------------------
If the owner email is hosted on our server, just login in the user panel, there's a link to reset the password.
Otherwise write to helpdesk@autistici.org telling us the name of the list.
I'd like to open a mailbox on A/I's servers. What should I do?
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......@@ -407,7 +420,7 @@ All my mails have disappeared !!!!
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Are you sure you have not download them with a client ?
Maybe your mailbox has been moved to another server, and mail are syncing, [check our blog for news](https://cavallette.noblogs.org)
Or maybe your mailbox has been moved to another server, and mail are syncing, [check our blog for news](https://cavallette.noblogs.org)
Anyway, remember that we do not keep backup of your emails, so if your emails are so important, download them
with a client.
......@@ -451,7 +464,8 @@ I've lost my OTP code
Try to login with a wrong code, and then click on the "Forgot your password ?" link answering the security
question you should have setup you can change your password and you will login into the user panel without OTP code,
and then you can disable 2FA.
and then you can re-enable 2FA if you want.
If you don't remember the security answer write to helpdesk@autistici.org
Can I change the address of my mailbox ?
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......@@ -466,12 +480,12 @@ No, it's complicated and we can't help you moving messages/addressbook, so ask y
I want to close my account.
---------------------------
You can do it from your user panel, clicking on your email address on the top right corner.
You can do it from your user panel.
How can I set the recovery question and I can I change my password?
-------------------------------------------------------------------
Once logged in your user panel, click on your email address on the top right corner, a submenu will appear.
In your user panel click on the "Account Management" button.
How many mails can I send every day ?
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......@@ -530,7 +544,7 @@ We do not offer PHP anymore, so no CMS, only static sites...
What database software is installed in A/I's servers?
-----------------------------------------------------
MySql Server.
MySql Server. If you need a graphical frontend consider [adminer](https://www.adminer.org)
Can I use commercial banners in my site?
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