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title: Frequently asked questions about mailing lists and newsletters
----
Frequently Asked Questions
==========================
I am the owner of a mailing list/newsletter, I forgot the password to manage a mailing list. What should I do ?
-----------------------------------------------------------------
If the owner email is hosted on our server, just login in the user panel, there's a link to reset the password.
Otherwise write to help@autistici.org telling us the name of the list.
I am the owner of a mailing list/newsletter, I would like to close the mailing list: what should I do ?
-----------------------------------------------------------------
Only we can close a mailing list, write to [help@autistici.org](mailto:help@autistici.org) specifying the name of the list.
If archives are enabled, tell us if you need a copy.
I am the owner of a mailing list/newsletter, one of subscriber do not get any message from the list.
-----------------------------------------------------------------------------------------
Ask to that user to check his/her spam folder, maybe messages are there.
Otherwise write to [help@autistici.org](mailto:help@autistici.org) specifying the address of the subscriber
and the list name.
I am the owner of a mailing list/newsletter, is it possible to change the list name and/or domain ?
-----------------------------------------------------------------------------------------
No, this is not possible. You have to request a new list and migrate all subscribers.
I would like to unsubscribe from a mailing list: what should I do?
------------------------------------------------------------------
If you want to unsubscribe from a mailing list in our server, go to https://www.autistici.org/mailman/listinfo/LISTNAME
(replacing LISTNAME with the particular list name, for example https://www.autistici.org/mailman/listinfo/test if the list is called test@autistici.org).
At the bottom of the page you'll find the option "unsubscribe", and if you don't know your password,
you can ask for it to be sent to your address through the specific box in the same page.
I would like to unsubscribe from a newsletter: what should I do?
------------------------------------------------------------------
Same as the previous question, but the link to visit is https://noise.autistici.org/mailman/listinfo/LISTNAME
I receive more than one daily digest.
-------------------------------------
Contact the mailing list admin and tell him/her to modify the digest_size_threshhold parameters in the digest section of
the list control panel.
Are there any limits for attachment sending?
--------------------------------------------
Yes: about 10Mb incoming and outgoing, but every list can have lower limits.
How often do you send your newsletters?
---------------------------------------
A/I's newsletter is not sent regularly: this means you'll receive, once in a while, an e-mail
messages from us. Usually our newsletters are about:
* Technical issues
* Updates about the project and services
* News we find particularly meaningful
You can also check our [blog](https://cavallette.noblogs.org/) for news.
I don't want to receive your messages any more. What should I do?
-----------------------------------------------------------------
Well, if you have a mailbox in our servers, you need to receive the few messages we send (sent by
A/I). This is the only way we have to contact you directly, to keep you updated about services and catastrophes and to
inform our community. You don't need a big effort to read them, so try to do it. At any rate, there are a lot of other free mail
services you can use. There is not a single bit in our newsletters that is about marketing, we promise you. It's stuff you need
to know.
title: frequently asked questions about mailboxes
----
Frequently Asked Questions
==========================
What is the capacity of my mailbox?
-----------------------------------
Theoretically it is unlimited: so far, we have trusted our users common sense, and we expect a certain degree of
self-management and responsibility by our users, who should know that our project is totally managed on a
volunteering basis and is only supported by our users donations.
Are there any limits for attachment sending?
--------------------------------------------
Yes: about 10Mb incoming and outgoing.
I've received this error message:
---------------------------------
**4.7.1 <END-OF-MESSAGE>: End-of-data rejected: Recipient limit exceeded. Please check the message and try again.**
what does it mean ?
It means that you sent too many messages, so your account is temporary blocked.
Limits are:
100 recipients in a day
or
10 messages sent in an hour
If you are using your mailbox to send mails to a lot of recipients
maybe you should ask us of a newsletter or a mailing list service.
What mail client do you recommend for windows?
----------------------------------------------
The tools we advice are all licensed as [FOSS](http://www.gnu.org/philosophy/free-sw.html),
usually under a [GNU/GPL license](http://www.gnu.org/licenses/gpl.html)
The mail client we most recommend is [Mozilla Thunderbird](http://www.mozilla.org/products/thunderbird/).
How shall I configure a mail client to receive and send mail?
-------------------------------------------------------------
You can find the connection parameters [here](/docs/mail/connectionparms).
For details about configuration, see out [mail howtos](/docs/mail).
I'm receiving a lot of spam. What's happening?
----------------------------------------------
We do use some anti-spam filters, but they are never exact. Apart from being patient, you could use the spam
filters available with several mail clients, for instance with Thunderbird.
And be sure that you have a filter that move the spam into the spam folder (see [filters](https://www.autistici.org/docs/mail/sieve))
Valid messages are marked as spam, why ?
----------------------------------------
Send us (write to [mailto:help@autistici.org](help@autistici.org) the complete headers of the message,
hidden headers X-Spam-Status and X-Spam-Report
explain why a message is tagged as spam.
How come do I only manage to send messages to inventati.org and/or autistici.org mail addresses?
------------------------------------------------------------------------------------------------
If you're using a mail client, probably you aren't using SSL correctly to connect to our SMTP server,
probably you are using port 25 for smtp server, which is wrong.
Check your client configuration with our [mail howtos](/docs/mail).
I'd like to open a mailbox on A/I's servers. What should I do?
--------------------------------------------------------------
Go to the dedicated web page and [sign in](/get_service).
Will you send me spam and/or marketing messages?
------------------------------------------------
No, we won't. Despite our antispam filters, you'll receive spam anyway.
The only thing we can assure is that we won't give away (either for free or for commercial purposes) your mail address.
But, as usual, we recommend you to be cautious yourself, when giving your address around.
May I use my mailbox for commercial purposes?
---------------------------------------------
If you use your private mailbox for your work, we have no problems (also because we never control the content
of e-mails); but if you want a free mail address for your job and you've bumped into this project by chance,
then our answer is No.
For further information, read our [policy](/who/policy) and our [manifesto](/who/manifesto).
Is my mailbox content safe, if I leave it in the server?
--------------------------------------------------------
No, it isn't. As any other server, also our servers can run into accidents that could undermine its security.
Besides, unlike other servers, our servers are potentially more under control. For instance, the content of your mailbox is
encrypted automatically with a personal key related to your user, that makes your mail unreadable even to us.
We do our best to protect our users' privacy, but this could be insufficient.
We therefore always invite everyone to download their mail and every other data and/or to encrypt their archives.
I can't login in the webmail, I got an error about wrong user or password.
--------------------------------------------------------------------------
Be sure that the username you are using is your complete mail address.
If you forgot your password, try using the recovery password that we recommended you to set up.
If you don't have any of those, there is no way we can help you (we never asked you your name or telephone number so it is
practically impossible for us to know if you are actually the owner of a certain mailbox).
I can login in my panel, but not in the webmail
-----------------------------------------------
Verify that:
* Your password isn't longer than 63 characters (a limit due to the authentication software we use).
* You have logged into your account in the last year (we automatically deactivate accounts that haven't been used for 365 days).
* You have changed your password after the 1st of June 2019.
I can't access my mailbox after I've not used it for some months
----------------------------------------------------------------
Probably it has been deactivated, send a mail to [mailto:help@autistici.org](help@autistici.org)
and ask for re-activation (remember to use a different email address in the request).
All my mails have disappeared !!!!
----------------------------------
Are you sure you have not download them with a client ?
Or maybe your mailbox has been moved to another server, and mail are syncing, [check our blog for news](https://cavallette.noblogs.org)
Anyway, remember that we do not keep backup of your emails, so if your emails are so important, download them with a client.
I can login in the panel but webmail link gives me an error. The password I'm using is correct, since I can read mails using a mail client.
-------------------------------------------------------------------------------------------------------------------------------------------
Probably you are using a password longer than 63 characters, or strange characters.
Choose a shorter password and avoid weird characters.
I've forgotten the password of the mailbox.
-------------------------------------------
We do not keep track of who request a service, so we can't know if you are the legitimate owner of the mailbox.
If you haven't set or don't remember the recovery question we can't help you.
I've forgotten my password but it's still in thunderbird.
---------------------------------------------------------
See here how to recover it [here](https://support.mozilla.org/en-US/questions/1005341).
I've lost my OTP code
---------------------
Try to login with a wrong code, and then click on the "Forgot your password ?" link answering the security
question you should have setup you can change your password and you will login into the user panel without OTP code,
and then you can re-enable 2FA if you want.
If you don't remember the security answer write to [mailto:help@autistici.org](help@autistici.org)
Can I change the address of my mailbox ?
----------------------------------------
No, but you can create an alias in your user panel and set it as default identity in the webmail/client.
Can I switch an alias to make it may main address ?
---------------------------------------------------
No, it's complicated and we can't help you moving messages/addressbook, so ask yourself if you really need this.
I want to close my account.
---------------------------
You can do it from your user panel.
How can I set the recovery question and I can I change my password?
-------------------------------------------------------------------
In your user panel click on the "Account Management" button.
How many mails can I send every day ?
-------------------------------------
Actual limits are: 10 mail/hour for a maximum of 100 recipient/day.
Contact us if you need more or request a mailing list/newsletter.
\ No newline at end of file
title: frequently asked questions about noblogs
----
Frequently Asked Questions
==========================
I can't register on Noblogs.
----------------------------
You have to use an email address registered on our server or other privacy related servers.
Commercial mailbox are not allowed.
Can you add a plugin/template to Noblogs ?
------------------------------------------
No, we are not going to install other plugins/templates at the moment.
How can I delete my blog ?
--------------------------
From the administrative interface, "Tools" -> "Delete Site".
A mail will be sent to your address to confirm
title: frequently asked questions about progaganda and press
----
Frequently Asked Questions
==========================
I've seen your wonderful +kaos sweaters and I'd like to have one. What should I do? How much do you ask for them?
-----------------------------------------------------------------------------------------------------------------
Those sweaters were all produced and distributed in 2002.
Unfortunately we have no time to manage wares and distribution. As for our whole merchandising, the production
of sweaters will be linked to particular events, such as our <[Kaos Tour](http://kaostour.autistici.org).
I've seen your brilliant T-shirt with a locust on it. How can I get one?
------------------------------------------------------------------------
That was made for the 2004 spring-summer season! Perhaps we'll distribute some T-shirts in our upcoming
events, but we haven't developed an on-demand distribution system yet.
I've seen you stickers and would like to have some: what should I do?
---------------------------------------------------------------------
The easiest solution is to download the relevant file and to print them near where you live!
Look for what you want in our [Propaganda](/who/propaganda) section.
May I print your stickers on my own?
------------------------------------
Sure! This is also the only sure way to get them ;)
Download the files [here](/who/propaganda).
I'd like to interview some of you: is it possible?
--------------------------------------------------
Sure, but we can't assure anything. We generally prefer to be interviewed via e-mail and
the text of the article must be released under a Creative Commons license.
Can I write an article about you?
---------------------------------
Of course. However, we would like to be informed about it.
I'd like to invite you to a TV show...
--------------------------------------
We don't usually like TV, but if you are OK with us wearing a Mickey Mouse mask, that could be possibly be done.
\ No newline at end of file
title: About this project, about us, about infrastructures and about the world
----
Frequently Asked Questions
==========================
What's this project about?
--------------------------
If you don't have a clue, first read our <a href="/who/manifesto">manifesto</a>;
if you still have doubts and you've also read our faqs, well,
[write to use](mailto:info@autistici.org). We'll try to answer.
How much bandwidth do we use?
-----------------------------
At the moment our servers use about 20-30Mb/s. However, considering the number of users we have, the bandwidth we
have at our disposal is always insufficient.
What Operating System do you use?
---------------------------------
[Debian](http://www.debian.org) GNU/Linux.
Have you got any documents about the servers configuration/installation?
------------------------------------------------------------------------
We wrote some extensive documentation about our infrastructure model back in 2005, that is still relevant in the
general lines, and still deserves a read (even if it is quite outdated in the details).
We called it [R plan](/who/rplan/) back then because it was an unprecedented effort in defining ways to build a Resistant network.
More up to date materials can be found by browsing our [Code](https://git.autistici.org/public) that is fairly good documented.
The "new" infrastructure is based largely on [Float](https://git.autistici.org/ai3/float), some piece of code we built recently,
that we are fairly satisfied with.
If you are interested in how we set up things or you would like to replicate our setup these are good places to start.
How long have you been online?
------------------------------
The first server was installed March, 3th, 2001, and we've been online since April, 19th, 2001; so that is
our birthday. The project was officially launched at the [Hackmeeting 2001](http://www.hackmeeting.org/hackit01)
How many mail users do you have? How many websites and mailing lists do you host?
---------------------------------------------------------------------------------
We can't give the exact figures, but we host about 16000 mailboxes, 1500 websites, 5500 lists and 10000 blogs.
Who is legally liable for this project?
---------------------------------------
The "AI ODV Association" is the legal subject signing contracts for connection and owning the domains
related to the "A/I" project.
I'd like to install a server and offer some/all services offered by A/I. How can I do it?
-----------------------------------------------------------------------------------------
Good: it's a brilliant idea. We can only advise you to read the docs about the configuration of a
[Debian](http://www.debian.org) server, and perhaps give you some tips. [Float](https://git.autistici.org/ai3/float) is also a good tool
we wrote that you could consider using.
Read some pages in our [Code](https://git.autistici.org/public) and contact us for any suggestion :)
Some services aren't working! This is unacceptable!
---------------------------------------------------
We're sorry about that. But if you find it unacceptable, we advise you to use a different server.
Our priority is privacy and security, and sometimes that means that a service is down.
Our collective always tries to do its best to keep everything functioning,
but as you should have already understood, we are never paid for this service and sometimes problems are
difficult to solve.
Trust us, give us a little time, and we hope we'll improve our services even more. And this will also be
possible through your donations.
I wrote you a mail more than a week ago and you haven't answered yet. How so?
-----------------------------------------------------------------------------
Managing this project does request time, but it is not a job for us (meaning that we are not paid for it):
that's why you can receive an answer 10 minutes or 10 days
after you've sent us a message. This can depend from the weather or from a locust invasion: you can never know!
I've tried to fill in the form for requesting a service, but something went wrong. What should I do?
----------------------------------------------------------------------------------------------------
Perhaps you requested a service without having an account with us: in this case, you first have to ask for a
mailbox and then you can ask other services. Or perhaps you requested a blog but you don't have a reliable
mail account. In this case, you first need a mailbox with us or with [another provider](/links), and then
you can have your blog. Or else there are some problems in your browser setting: if you experience such problems, please contact us at
[info@autistici.org](mailto:info@autistici.org).
The 'comment' field in the form is compulsory. What should I write in it?
-------------------------------------------------------------------------
Any hint about why you're requesting this service and perhaps what you want to do with it.
Why should I trust you?
-----------------------
Trust actually depends on you: we have a confidence relationship with many users of ours, and we have a
[manifesto](/who/manifesto) describing all the aims of this project, and the [privacy policy](/who/privacy-policy).
But this is not a reason enough to entrust us your whole privacy. Even if we try
to prevent this, we could lose control over our servers anytime (due to a police seizure, to a casual interruption of our services or to a bug,
for instance). We can't therefore grant that your data in our servers will never be violated and warmly
invite our users to:
* download all their personal data
* encrypt their personal archives.
Do you keep logs connecting service users with personal identities?
-------------------------------------------------------------------
No. However, we can't stop you from using your real name and surname in the mail address you choose, if you so wish.
That would be a bad idea, but we can't know if you really did it, since we did not ask your real name in the first place.
What logs to connections do you keep? According to what principles?
-------------------------------------------------------------------
We don't keep any logs containing sensitive data.
Our servers keep no records of the IP addresses by users connecting to them.
We only keep logs for debugging and security purposes.
To learn more, read our [policy](/who/policy) and the [privacy policy](/who/privacy-policy).
title: frequently asked questions about supporting the project
----
Frequently Asked Questions
==========================
How can I support your project?
-------------------------------
If you want to support us, read the [Donate](/donate) section in our website.
How can I co-operate with this project?
---------------------------------------
One aspect we constantly need help with is translations. We would like this website and the how-tos and all the technical
documentation to be available in as many languages as possible. So if you master a language and you would like to help,
that's an awesome place to start (even if you only speak English but you are mother tongue).
You can clone our [Website repository](https://0xacab.org/AI/ai_website), and send us some pull requests.
Other than that the A/I collective gladly welcomes any new useful ideas (they don't have to be strictly technical
in order to be useful ;). If you have any proposals, [write to us](mailto:info@autistici.org).
I am skilled in system administration/scripting/coding.
-------------------------------------------------------
The A/I collective doesn't have any particular needs for the administration of its servers, however, we invite you to use
your skills and resources also to create small servers offering services for anonymity. If you want to do that using any of
the pieces of software we created and [made available to the public](https://git.autistici.org/public), you might
find interesting bugs or improvements you could send to us in the form of a Pull Request. This would be a great place to start.
Other than that we appreciate any software released under GPL and useful for the safety of the data contained in our servers.
I am skilled in design, communication and media strategies.
-----------------------------------------------------------
We appreciate any help for explicitating our intentions: from graphics to concept presentation,
from accessibility to mediascape impact, these are domains in which we have never been very good!
I'd like to organize a benefit event/party/meeting for this project. May I? What should I do?
---------------------------------------------------------------------------------------------
Sure! If you contact us, we'll appreciate any benefit event for our project. Of course, events mustn't be
commercial and must respect the principles in our [Manifesto](/who/manifesto). Other than that, we think that organizing
an event to support us is such a flattering compliment to us, our work, and really gives us good vibes to continue on.
I have a lot of unused bandwidth. Can this be helpful?
------------------------------------------------------
Yes, it can. Connectivity is very important, and unused bandwidth should always be used.
If you can and know how to do it ( [contact us](mailto:info@autistici.org) if you need help), you can install a server and offer any service you wish.
I know/own/work in a place which could house a project. Are you interested?
---------------------------------------------------------------------------
Sure :) [Contact us](mailto:info@autistici.org), and we'll think about it.
Can I link you in my site?
--------------------------
Sure. Especially if the description of the link is not insulting ;)
Who supports your project? Do you have any sponsors?
----------------------------------------------------
We don't have proper sponsors or supporters. To support our project, we annually ask our users for a donation,
and with their help we sometimes organize some benefit events.
How much do you pay for the services you offer?
-----------------------------------------------
Our services don't have a fixed price. Of course, since we have to provide for our servers infrastructure and
connection, we do need money, about 20000E/year.
We generally launch annual fundraising campaigns, asking for donations according to
each user's possibilities (hoping that groups and collectives manage to donate more).
For instance, 10 euros will be sufficient for mailboxes, 20 for mailing lists and if a group using a website
reaches 50 euros, it would be wonderful.
However, even if you donate few euros, we'll be very grateful! If you want to know more, read our page about
[donations](/donate).
Are donations tax-deductible?
-----------------------------
If you file taxes in Italy, you can donate to Autistici/Inventati via the so-called “5 per mille”, an option
to donate 0.5% of your taxes to a non-profit organization.
To do so, on your “Modello CU Unico” and Form 730, in the section regarding “5 per mille”, you will have to
sign your name ad insert the tax code (codice fiscale) “93090910501” where it says:
"SOSTEGNO DEL VOLONTARIATO E DELLE ALTRE ORGANIZZAZIONI NON LUCRATIVE DI UTILITA’ SOCIALE, DELLE ASSOCIAZIONI
DI PROMOZIONE SOCIALE E DELLE ASSOCIAZIONI E FONDAZIONI RICONOSCIUTE CHE OPERANO NEI SETTORI DI CUI ALL’ART. 10,
C. 1, LETT A), DEL D.LGS. N. 460 DEL 1997"
Do members (admins, designers, coders, lamers) earn money and/or get repayments for activities carried out within the project?
------------------------------------------------------------------------------------------------------------------------------
No: whoever co-operates with this project is a volunteer. We never receive payments/wages/repayments for the
time we spend for this project.
I'm totally broke, can I have a mailbox in your servers anyway?
---------------------------------------------------------------
Sure you can; but actually, considering that we never have enough money, you could perhaps give us 5 euros,
couldn't you? You can't? Alright: we hope we can survive anyway.
I can afford a small/large donation. What should I do?
------------------------------------------------------
Before you change your mind, since generosity is very flattering, read [donations](/donate) page now!
Are donations anonymous?
------------------------
It depends on the payment modality you choose: if you give us the money personally, or hide it in a CD you send
by mail, they are.
If you choose to pay by draft or by credit card, your bank will keep track of this transaction.
However, we don't keep a record, but in our hearts ;), of the people who contribute money to our project.
Unfortunately, we don't know yet how to receive online donations anonymously: can you suggest one?
Do you accept bitcoin ?
-----------------------
No, here we have explained why: [https://cavallette.noblogs.org/2013/07/8333](https://cavallette.noblogs.org/2013/07/8333)
Is it possible to find an agreement for a greater visibility of your web pages?
-------------------------------------------------------------------------------
If you are talking about exchanging a link or a banner with money, our answer is obviously **No**
We never accept advertising banners/links, from anyone. We accept donations from anybody, provided there's no
condition, wether explicit or implicit.
title: frequently asked questions about websites
----
Frequently Asked Questions
==========================
I'd like to open a web space on the A/I servers, but I don't know if my project is suitable.
--------------------------------------------------------------------------------------------
First of all you should read our [manifesto](/who/manifesto) and our [policy](/who/policy).
After that, if you think your project is suited, go to the [sign-in](/get_service)" subscription form.
I need a counter. What should I do?
-----------------------------------