splitted faqs in sections

src/docs/faq/faq_lists.en.md

+
+title:  Frequently asked questions about mailing lists and newsletters
+----
+
+Frequently Asked Questions
+==========================
+
+
+I am the owner of a mailing list/newsletter, I forgot the password to manage a mailing list. What should I do ?
+-----------------------------------------------------------------
+
+If the owner email is hosted on our server, just login in the user panel, there's a link to reset the password.
+Otherwise write to help@autistici.org telling us the name of the list.
+
+
+I am the owner of a mailing list/newsletter, I would like to close the mailing list: what should I do ?
+-----------------------------------------------------------------
+
+Only we can close a mailing list, write to [help@autistici.org](mailto:help@autistici.org) specifying the name of the list.
+If archives are enabled, tell us if you need a copy.
+
+
+I am the owner of a mailing list/newsletter, one of subscriber do not get any message from the list.
+-----------------------------------------------------------------------------------------
+
+Ask to that user to check his/her spam folder, maybe messages are there.
+Otherwise write to [help@autistici.org](mailto:help@autistici.org) specifying the address of the subscriber
+and the list name.
+
+
+I am the owner of a mailing list/newsletter, is it possible to change the list name and/or domain ?
+-----------------------------------------------------------------------------------------
+
+No, this is not possible. You have to request a new list and migrate all subscribers.
+
+
+I would like to unsubscribe from a mailing list: what should I do?
+------------------------------------------------------------------
+
+If you want to unsubscribe from a mailing list in our server, go to https://www.autistici.org/mailman/listinfo/LISTNAME
+(replacing LISTNAME with the particular list name, for example https://www.autistici.org/mailman/listinfo/test if the list is called test@autistici.org).
+At the bottom of the page you'll find the option "unsubscribe", and if you don't know your password,
+you can ask for it to be sent to your address through the specific box in the same page.
+
+
+I would like to unsubscribe from a newsletter: what should I do?
+------------------------------------------------------------------
+
+Same as the previous question, but the link to visit is https://noise.autistici.org/mailman/listinfo/LISTNAME
+
+I receive more than one daily digest.
+-------------------------------------
+
+Contact the mailing list admin and tell him/her to modify the digest_size_threshhold parameters in the digest section of
+the list control panel.
+
+
+Are there any limits for attachment sending?
+--------------------------------------------
+
+Yes: about 10Mb incoming and outgoing, but every list can have lower limits.
+
+
+How often do you send your newsletters?
+---------------------------------------
+
+A/I's newsletter is not sent regularly: this means you'll receive, once in a while, an e-mail
+messages from us. Usually our newsletters are about:
+
+* Technical issues
+* Updates about the project and services
+* News we find particularly meaningful
+
+You can also check our [blog](https://cavallette.noblogs.org/) for news.
+
+
+I don't want to receive your messages any more. What should I do?
+-----------------------------------------------------------------
+
+Well, if you have a mailbox in our servers, you need to receive the few messages we send (sent by
+A/I). This is the only way we have to contact you directly, to keep you updated about services and catastrophes and to
+inform our community. You don't need a big effort to read them, so try to do it. At any rate, there are a lot of other free mail
+services you can use. There is not a single bit in our newsletters that is about marketing, we promise you. It's stuff you need
+to know.

src/docs/faq/faq_mail.en.md

+title:  frequently asked questions about mailboxes
+----
+
+Frequently Asked Questions
+==========================
+
+
+What is the capacity of my mailbox?
+-----------------------------------
+
+Theoretically it is unlimited: so far, we have trusted our users common sense, and we expect a certain degree of 
+self-management and responsibility by our users, who should know that our project is totally managed on a 
+volunteering basis and is only supported by our users donations.
+
+Are there any limits for attachment sending?
+--------------------------------------------
+
+Yes: about 10Mb incoming and outgoing.
+
+I've received this error message:
+---------------------------------
+
+**4.7.1 <END-OF-MESSAGE>: End-of-data rejected: Recipient limit exceeded. Please check the message and try again.**
+what does it mean ?
+
+It means that you sent too many messages, so your account is temporary blocked.
+Limits are:
+
+100 recipients in a day
+
+or
+
+10 messages sent in an hour
+
+If you are using your mailbox to send mails to a lot of recipients
+maybe you should ask us of a newsletter or a mailing list service.
+
+What mail client do you recommend for windows?
+----------------------------------------------
+
+The tools we advice are all licensed as [FOSS](http://www.gnu.org/philosophy/free-sw.html),
+usually under a [GNU/GPL license](http://www.gnu.org/licenses/gpl.html)
+The mail client we most recommend is [Mozilla Thunderbird](http://www.mozilla.org/products/thunderbird/).
+
+How shall I configure a mail client to receive and send mail?
+-------------------------------------------------------------
+
+You can find the connection parameters [here](/docs/mail/connectionparms).
+For details about configuration, see out [mail howtos](/docs/mail).
+
+I'm receiving a lot of spam. What's happening?
+----------------------------------------------
+
+We do use some anti-spam filters, but they are never exact. Apart from being patient, you could use the spam
+filters available with several mail clients, for instance with Thunderbird.
+And be sure that you have a filter that move the spam into the spam folder (see [filters](https://www.autistici.org/docs/mail/sieve))
+
+Valid messages are marked as spam, why ?
+----------------------------------------
+
+Send us (write to [mailto:help@autistici.org](help@autistici.org) the complete headers of the message,
+hidden headers X-Spam-Status and X-Spam-Report
+explain why a message is tagged as spam.
+
+
+How come do I only manage to send messages to inventati.org and/or autistici.org mail addresses?
+------------------------------------------------------------------------------------------------
+
+If you're using a mail client, probably you aren't using SSL correctly to connect to our SMTP server,
+probably you are using port 25 for smtp server, which is wrong.
+
+Check your client configuration with our [mail howtos](/docs/mail).
+
+
+I'd like to open a mailbox on A/I's servers. What should I do?
+--------------------------------------------------------------
+
+Go to the dedicated web page and [sign in](/get_service).
+
+Will you send me spam and/or marketing messages?
+------------------------------------------------
+
+No, we won't. Despite our antispam filters, you'll receive spam anyway.
+The only thing we can assure is that we won't give away (either for free or for commercial purposes) your mail address.
+But, as usual, we recommend you to be cautious yourself, when giving your address around.
+
+May I use my mailbox for commercial purposes?
+---------------------------------------------
+If you use your private mailbox for your work, we have no problems (also because we never control the content
+of e-mails); but if you want a free mail address for your job and you've bumped into this project by chance,
+then our answer is No.
+
+For further information, read our [policy](/who/policy) and our [manifesto](/who/manifesto).
+
+Is my mailbox content safe, if I leave it in the server?
+--------------------------------------------------------
+
+No, it isn't. As any other server, also our servers can run into accidents that could undermine its security.
+
+Besides, unlike other servers, our servers are potentially more under control. For instance, the content of your mailbox is
+encrypted automatically with a personal key related to your user, that makes your mail unreadable even to us.
+
+We do our best to protect our users' privacy, but this could be insufficient.
+
+We therefore always invite everyone to download their mail and every other data and/or to encrypt their archives.
+
+I can't login in the webmail, I got an error about wrong user or password.
+--------------------------------------------------------------------------
+
+Be sure that the username you are using is your complete mail address.
+
+If you forgot your password, try using the recovery password that we recommended you to set up.
+
+If you don't have any of those, there is no way we can help you (we never asked you your name or telephone number so it is
+practically impossible for us to know if you are actually the owner of a certain mailbox).
+
+I can login in my panel, but not in the webmail
+-----------------------------------------------
+
+Verify that:
+
+* Your password isn't longer than 63 characters (a limit due to the authentication software we use).
+* You have logged into your account in the last year (we automatically deactivate accounts that haven't been used for 365 days).
+* You have changed your password after the 1st of June 2019.
+
+
+I can't access my mailbox after I've not used it for some months
+----------------------------------------------------------------
+Probably it has been deactivated, send a mail to [mailto:help@autistici.org](help@autistici.org)
+and ask for re-activation (remember to use a different email address in the request).
+
+
+All my mails have disappeared !!!!
+----------------------------------
+
+Are you sure you have not download them with a client ?
+
+Or maybe your mailbox has been moved to another server, and mail are syncing, [check our blog for news](https://cavallette.noblogs.org)
+
+Anyway, remember that we do not keep backup of your emails, so if your emails are so important, download them with a client.
+
+
+I can login in the panel but webmail link gives me an error. The password I'm using is correct, since I can read mails using a mail client.
+-------------------------------------------------------------------------------------------------------------------------------------------
+
+Probably you are using a password longer than 63 characters, or strange characters.
+Choose a shorter password and avoid weird characters.
+
+I've forgotten the password of the mailbox.
+-------------------------------------------
+
+We do not keep track of who request a service, so we can't know if you are the legitimate owner of the mailbox.
+If you haven't set or don't remember the recovery question we can't help you.
+
+I've forgotten my password but it's still in thunderbird.
+---------------------------------------------------------
+
+See here how to recover it [here](https://support.mozilla.org/en-US/questions/1005341).
+
+I've lost my OTP code
+---------------------
+
+Try to login with a wrong code, and then click on the "Forgot your password ?" link answering the security
+question you should have setup you can change your password and you will login into the user panel without OTP code,
+and then you can re-enable 2FA if you want.
+
+If you don't remember the security answer write to [mailto:help@autistici.org](help@autistici.org)
+
+Can I change the address of my mailbox ?
+----------------------------------------
+
+No, but you can create an alias in your user panel and set it as default identity in the webmail/client.
+
+Can I switch an alias to make it may main address ?
+---------------------------------------------------
+
+No, it's complicated and we can't help you moving messages/addressbook, so ask yourself if you really need this.
+
+I want to close my account.
+---------------------------
+
+You can do it from your user panel.
+
+How can I set the recovery question and I can I change my password?
+-------------------------------------------------------------------
+
+In your user panel click on the "Account Management" button.
+
+How many mails can I send every day ?
+-------------------------------------
+
+Actual limits are: 10 mail/hour for a maximum of 100 recipient/day. 
+
+Contact us if you need more or request a mailing list/newsletter.
\ No newline at end of file

src/docs/faq/faq_noblogs.en.md

+title:  frequently asked questions about noblogs
+----
+
+Frequently Asked Questions
+==========================
+
+
+I can't register on Noblogs.
+----------------------------
+
+You have to use an email address registered on our server or other privacy related servers.
+Commercial mailbox are not allowed.
+
+Can you add a plugin/template to Noblogs ?
+------------------------------------------
+
+No, we are not going to install other plugins/templates at the moment.
+
+How can I delete my blog ?
+--------------------------
+
+From the administrative interface, "Tools" -> "Delete Site".
+A mail will be sent to your address to confirm

src/docs/faq/faq_press.en.md

+title:  frequently asked questions about progaganda and press
+----
+
+Frequently Asked Questions
+==========================
+
+
+
+I've seen your wonderful +kaos sweaters and I'd like to have one. What should I do? How much do you ask for them?
+-----------------------------------------------------------------------------------------------------------------
+
+Those sweaters were all produced and distributed in 2002.
+Unfortunately we have no time to manage wares and distribution. As for our whole merchandising, the production
+of sweaters will be linked to particular events, such as our <[Kaos Tour](http://kaostour.autistici.org).
+
+I've seen your brilliant T-shirt with a locust on it. How can I get one?
+------------------------------------------------------------------------
+
+That was made for the 2004 spring-summer season! Perhaps we'll distribute some T-shirts in our upcoming
+events, but we haven't developed an on-demand distribution system yet.
+
+I've seen you stickers and would like to have some: what should I do?
+---------------------------------------------------------------------
+
+The easiest solution is to download the relevant file and to print them near where you live! 
+Look for what you want in our [Propaganda](/who/propaganda) section.
+
+May I print your stickers on my own?
+------------------------------------
+
+Sure! This is also the only sure way to get them ;) 
+Download the files [here](/who/propaganda).
+
+I'd like to interview some of you: is it possible?
+--------------------------------------------------
+
+Sure, but we can't assure anything. We generally prefer to be interviewed via e-mail and
+the text of the article must be released under a Creative Commons license.
+
+Can I write an article about you?
+---------------------------------
+
+Of course. However, we would like to be informed about it.
+
+I'd like to invite you to a TV show...
+--------------------------------------
+
+We don't usually like TV, but if you are OK with us wearing a Mickey Mouse mask, that could be possibly be done.
\ No newline at end of file

src/docs/faq/faq_project.en.md

+title:  About this project, about us, about infrastructures and about the world
+----
+
+Frequently Asked Questions
+==========================
+
+
+What's this project about?
+--------------------------
+
+If you don't have a clue, first read our <a href="/who/manifesto">manifesto</a>; 
+if you still have doubts and you've also read our faqs, well, 
+[write to use](mailto:info@autistici.org). We'll try to answer.
+
+How much bandwidth do we use?
+-----------------------------
+
+At the moment our servers use about 20-30Mb/s. However, considering the number of users we have, the bandwidth we 
+have at our disposal is always insufficient. 
+
+What Operating System do you use?
+---------------------------------
+
+[Debian](http://www.debian.org) GNU/Linux.
+
+Have you got any documents about the servers configuration/installation?
+------------------------------------------------------------------------
+
+We wrote some extensive documentation about our infrastructure model back in 2005, that is still relevant in the
+general lines, and still deserves a read (even if it is quite outdated in the details). 
+We called it [R plan](/who/rplan/) back then because it was an unprecedented effort in defining ways to build a Resistant network. 
+
+More up to date materials can be found by browsing our [Code](https://git.autistici.org/public) that is fairly good documented.
+The "new" infrastructure is based largely on [Float](https://git.autistici.org/ai3/float), some piece of code we built recently,
+that we are fairly satisfied with.
+
+If you are interested in how we set up things or you would like to replicate our setup these are good places to start.
+
+How long have you been online?
+------------------------------
+
+The first server was installed March, 3th, 2001, and we've been online since April, 19th, 2001; so that is 
+our birthday. The project was officially launched at the [Hackmeeting 2001](http://www.hackmeeting.org/hackit01)
+
+How many mail users do you have? How many websites and mailing lists do you host?
+---------------------------------------------------------------------------------
+
+We can't give the exact figures, but we host about 16000 mailboxes, 1500 websites, 5500 lists and 10000 blogs.
+
+Who is legally liable for this project?
+---------------------------------------
+
+The "AI ODV Association" is the legal subject signing contracts for connection and owning the domains
+related to the "A/I" project.
+
+
+I'd like to install a server and offer some/all services offered by A/I. How can I do it?
+-----------------------------------------------------------------------------------------
+
+Good: it's a brilliant idea. We can only advise you to read the docs about the configuration of a 
+[Debian](http://www.debian.org) server, and perhaps give you some tips. [Float](https://git.autistici.org/ai3/float) is also a good tool
+we wrote that you could consider using. 
+ 
+Read some pages in our [Code](https://git.autistici.org/public) and contact us for any suggestion :)
+
+
+
+Some services aren't working! This is unacceptable!
+---------------------------------------------------
+
+We're sorry about that. But if you find it unacceptable, we advise you to use a different server.
+Our priority is privacy and security, and sometimes that means that a service is down. 
+Our collective always tries to do its best to keep everything functioning, 
+but as you should have already understood, we are never paid for this service and sometimes problems are 
+difficult to solve. 
+Trust us, give us a little time, and we hope we'll improve our services even more. And this will also be 
+possible through your donations.
+
+I wrote you a mail more than a week ago and you haven't answered yet. How so?
+-----------------------------------------------------------------------------
+
+Managing this project does request time, but it is not a job for us (meaning that we are not paid for it): 
+that's why you can receive an answer 10 minutes or 10 days 
+after you've sent us a message. This can depend from the weather or from a locust invasion: you can never know!
+
+
+I've tried to fill in the form for requesting a service, but something went wrong. What should I do?
+----------------------------------------------------------------------------------------------------
+
+Perhaps you requested a service without having an account with us: in this case, you first have to ask for a 
+mailbox and then you can ask other services. Or perhaps you requested a blog but you don't have a reliable
+mail account. In this case, you first need a mailbox with us or with [another provider](/links), and then 
+you can have your blog. Or else there are some problems in your browser setting: if you experience such problems, please contact us at 
+[info@autistici.org](mailto:info@autistici.org).
+
+The 'comment' field in the form is compulsory. What should I write in it?
+-------------------------------------------------------------------------
+
+Any hint about why you're requesting this service and perhaps what you want to do with it.
+
+
+Why should I trust you?
+-----------------------
+
+Trust actually depends on you: we have a confidence relationship with many users of ours, and we have a 
+[manifesto](/who/manifesto) describing all the aims of this project, and the [privacy policy](/who/privacy-policy). 
+But this is not a reason enough to entrust us your whole privacy. Even if we try
+to prevent this, we could lose control over our servers anytime (due to a police seizure, to a casual interruption of our services or to a bug, 
+for instance). We can't therefore grant that your data in our servers will never be violated and warmly 
+invite our users to:
+
+* download all their personal data
+* encrypt their personal archives.
+
+Do you keep logs connecting service users with personal identities?
+-------------------------------------------------------------------
+
+No. However, we can't stop you from using your real name and surname in the mail address you choose, if you so wish.
+That would be a bad idea, but we can't know if you really did it, since we did not ask your real name in the first place.
+
+What logs to connections do you keep? According to what principles?
+-------------------------------------------------------------------
+
+We don't keep any logs containing sensitive data.
+Our servers keep no records of the IP addresses by users connecting to them.
+We only keep logs for debugging and security purposes.
+To learn more, read our [policy](/who/policy) and the [privacy policy](/who/privacy-policy).

src/docs/faq/faq_support.en.md

+title:  frequently asked questions about supporting the project
+----
+
+Frequently Asked Questions
+==========================
+
+
+How can I support your project?
+-------------------------------
+
+If you want to support us, read the [Donate](/donate) section in our website.
+
+How can I co-operate with this project?
+---------------------------------------
+
+One aspect we constantly need help with is translations. We would like this website and the how-tos and all the technical
+documentation to be available in as many languages as possible. So if you master a language and you would like to help,
+that's an awesome place to start (even if you only speak English but you are mother tongue).
+
+You can clone our [Website repository](https://0xacab.org/AI/ai_website), and send us some pull requests.
+
+
+Other than that the A/I collective gladly welcomes any new useful ideas (they don't have to be strictly technical
+in order to be useful ;). If you have any proposals, [write to us](mailto:info@autistici.org).
+
+I am skilled in system administration/scripting/coding.
+-------------------------------------------------------
+
+The A/I collective doesn't have any particular needs for the administration of its servers, however, we invite you to use 
+your skills and resources also to create small servers offering services for anonymity. If you want to do that using any of 
+the pieces of software we created and [made available to the public](https://git.autistici.org/public), you might
+find interesting bugs or improvements you could send to us in the form of a Pull Request. This would be a great place to start.
+
+Other than that we appreciate any software released under GPL and useful for the safety of the data contained in our servers.
+
+I am skilled in design, communication and media strategies.
+-----------------------------------------------------------
+
+We appreciate any help for explicitating our intentions: from graphics to concept presentation, 
+from accessibility to mediascape impact, these are domains in which we have never been very good!
+
+I'd like to organize a benefit event/party/meeting for this project. May I? What should I do?
+---------------------------------------------------------------------------------------------
+
+Sure! If you contact us, we'll appreciate any benefit event for our project. Of course, events mustn't be 
+commercial and must respect the principles in our [Manifesto](/who/manifesto). Other than that, we think that organizing
+an event to support us is such a flattering compliment to us, our work, and really gives us good vibes to continue on.
+
+I have a lot of unused bandwidth. Can this be helpful?
+------------------------------------------------------
+
+Yes, it can. Connectivity is very important, and unused bandwidth should always be used.
+If you can and know how to do it ( [contact us](mailto:info@autistici.org) if you need help), you can install a server and offer any service you wish.
+
+I know/own/work in a place which could house a project. Are you interested?
+---------------------------------------------------------------------------
+Sure :) [Contact us](mailto:info@autistici.org), and we'll think about it.
+
+
+Can I link you in my site?
+--------------------------
+Sure. Especially if the description of the link is not insulting ;)
+
+Who supports your project? Do you have any sponsors?
+----------------------------------------------------
+
+We don't have proper sponsors or supporters. To support our project, we annually ask our users for a donation,
+and with their help we sometimes organize some benefit events.
+
+How much do you pay for the services you offer?
+-----------------------------------------------
+
+Our services don't have a fixed price. Of course, since we have to provide for our servers infrastructure and 
+connection, we do need money, about 20000E/year.
+
+We generally launch annual fundraising campaigns, asking for donations according to
+each user's possibilities (hoping that groups and collectives manage to donate more).
+
+For instance, 10 euros will be sufficient for mailboxes, 20 for mailing lists and if a group using a website 
+reaches 50 euros, it would be wonderful.
+
+However, even if you donate few euros, we'll be very grateful! If you want to know more, read our page about 
+[donations](/donate).
+
+Are donations tax-deductible?
+-----------------------------
+
+If you file taxes in Italy, you can donate to Autistici/Inventati via the so-called “5 per mille”, an option 
+to donate 0.5% of your taxes to a non-profit organization.
+
+To do so, on your “Modello CU Unico” and Form 730, in the section regarding “5 per mille”, you will have to 
+sign your name ad insert the tax code (codice fiscale) “93090910501” where it says:
+
+"SOSTEGNO DEL VOLONTARIATO E DELLE ALTRE ORGANIZZAZIONI NON LUCRATIVE DI UTILITA’ SOCIALE, DELLE ASSOCIAZIONI 
+DI PROMOZIONE SOCIALE E DELLE ASSOCIAZIONI E FONDAZIONI RICONOSCIUTE CHE OPERANO NEI SETTORI DI CUI ALL’ART. 10, 
+C. 1, LETT A), DEL D.LGS. N. 460 DEL 1997"
+
+
+Do members (admins, designers, coders, lamers) earn money and/or get repayments for activities carried out within the project?
+------------------------------------------------------------------------------------------------------------------------------
+
+No: whoever co-operates with this project is a volunteer. We never receive payments/wages/repayments for the 
+time we spend for this project.
+
+I'm totally broke, can I have a mailbox in your servers anyway?
+---------------------------------------------------------------
+
+Sure you can; but actually, considering that we never have enough money, you could perhaps give us 5 euros, 
+couldn't you? You can't? Alright: we hope we can survive anyway.
+
+I can afford a small/large donation. What should I do?
+------------------------------------------------------
+
+Before you change your mind, since generosity is very flattering, read [donations](/donate) page now!
+
+Are donations anonymous?
+------------------------
+
+It depends on the payment modality you choose: if you give us the money personally, or hide it in a CD you send 
+by mail, they are. 
+
+If you choose to pay by draft or by credit card, your bank will keep track of this transaction. 
+
+However, we don't keep a record, but in our hearts ;), of the people who contribute money to our project. 
+Unfortunately, we don't know yet how to receive online donations anonymously: can you suggest one?
+
+Do you accept bitcoin ?
+-----------------------
+
+No, here we have explained why: [https://cavallette.noblogs.org/2013/07/8333](https://cavallette.noblogs.org/2013/07/8333)
+
+
+Is it possible to find an agreement for a greater visibility of your web pages?
+-------------------------------------------------------------------------------
+
+If you are talking about exchanging a link or a banner with money, our answer is obviously **No**
+We never accept advertising banners/links, from anyone. We accept donations from anybody, provided there's no 
+condition, wether explicit or implicit.

src/docs/faq/faq_websites.en.md

+title:  frequently asked questions about websites
+----
+
+Frequently Asked Questions
+==========================
+
+I'd like to open a web space on the A/I servers, but I don't know if my project is suitable.
+--------------------------------------------------------------------------------------------
+
+First of all you should read our [manifesto](/who/manifesto) and our [policy](/who/policy).
+After that, if you think your project is suited, go to the [sign-in](/get_service)" subscription form.
+
+
+I need a counter. What should I do?
+-----------------------------------
+